About Samanaga

About Samanaga

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This award is supplied by our team of professionals to products which we think demonstrate Particularly top quality regarding enjoyable The existing requirements with the B2B and SaaS markets and help companies with stable and effective remedies. As a completely ITIL-compliant services desk and asset management software package, Samanage offers a whole selection of IT built-in options, equally for large enterprises and tiny, medium providers.

“Brokers can easily track tickets and communications about incidents,” he reported. Junior administrators are often within the forefront to acquire immediate problems from customers, so we believed this comment is declaring a good deal in regards to the application.

The agent can see all ongoing, pending, and resolved incidents in the principle view. It could be absolutely configured to instantly clearly show info that matters: because of dates, sender, receiver… so there’s no really need to click on Just about every incident when prioritizing.

You will find only a few companies who're positioned to serve the whole IT industry, from tiny firms on the Fortune 500, the way in which that SolarWinds and Samanage do. Mid-industry and more compact corporations are underserved from the Place, as current offerings often give attention to sophisticated business answers that demand devoted employees and costly Expert solutions engagements. 

Samanage is usually a highly regarded ITIL-ready IT service desk and asset administration solution that could be deployed by using cloud. It claims to streamline your IT assistance workflows and give you whole visibility of IT belongings from invest in to depreciation. On this in depth Samanage evaluation, we’ll review all the essential aspects of the application and we’ll examine the elements that actually have earned awareness.

This award is specified only to major B2B products and solutions and demonstrates The truth that Samanage offers the best possible standard of provider. It highlights the vendor’s extensive familiarity with the market they’re offering to as well as the wants in their shoppers.

This award is supplied to software remedies with an extensive free trial supply. We actually appreciated The point that Samanage free trial permits probable buyers to fully assess the merchandise’s critical attributes and offers users the completely showcased strategy and ample time to overview the software primarily based on their own desires or problem.

Finally, Gordon has shared his feelings about the necessity of insights and visibility in a full ITIL-All set services desk and asset administration solution. “Clients are viewing earlier the basics of hardware and program problems, and through escalating visibility and insights, are finding a greater position throughout the Corporation.

Tagging  makes it simpler to define the merchandise’s status and assign it to people and keep track of its functionality. Similarly, the company desk has sturdy software repository. You can easily retrieve program specifics, and, extra critically, detect safety bugs or unauthorized set up.

Our industry experts have done a website complete Samanage assessment detailing its attributes, person responses, customer support, along with other key areas. Working with our SmartScore program we gave Samanage a really enjoyable score of 9.

Samanage offers comprehensive assistance solutions, including on-line assets, knowledgebase articles, and committed shopper help channels. Buyers can entry 24/7 technical aid, making sure timely assistance and determination of any troubles that could crop up.

Awareness Administration: Capture and share institutional knowledge as a result of an extensive knowledgebase, facilitating self-support and cutting down help workload.

Be warned however, the dashboard is preset to indicate all values; that's why, you’ll shell out a while customizing the capabilities that you might want.

There’s very little distinctive with regard to the Understanding Foundation–look for, tags, edit, documentation are all regular characteristics–except to express that it’s backed by a responsible ITIL-compliant backend.

Change Administration: Apply a structured system for controlling and controlling changes to IT infrastructure, reducing risks and guaranteeing compliance.